Following the launch of Hilton’s Sustainability MICE Series in 2022 which focused on food sustainability, Hilton hosted the second installation of the series titled: “The Heart of Hospitality: Wellness”.
Over a two-day period, attendees from the Meetings, Incentives, Conferences, and Events (MICE) industry experienced an immersive wellness journey at the DoubleTree by Hilton Putrajaya Lakeside. The showcase featured a thoughtfully curated selection of workshops focused on promoting wellness for the body, mind, and spirit, which lies at the heart of hospitality. Attendees indulged in everything from healthy food choices to breathwork and personalised in-room experiences.
The event also reinforced Hilton’s ‘Travel with Purpose’ Program, which offers meeting planners tools to make a big impression with attendees while making a better impact on the world. It demonstrated that infusing wellness into MICE events creates deeper connections and impactful takeaways.
“As with every Hilton brand, we design each hotel with several options for our MICE customers, paired with Hilton’s responsible hospitality at the highest standards. As hoteliers, we have always recognised the value wellness brings to individuals. With recent world events, now more than ever, elements of body, mind and spirit are necessities, not luxury. Through this showcase, we are delighted to be leading the way in delivering exceptional guest experiences,” expressed Leo Lee, National Director of Sales, Hilton Malaysia.
Traditional meetings and conferences can leave delegates feeling drained, which is why this experience was designed to be customisable and enhance any existing agenda. By doing so, it helps to stimulate the mind while promoting relaxation for a more holistic approach. Key elements of the experience include:
Intimate Arrival Space and Hassle-free Check-In
A dedicated space sets the tone and provides a serene environment for delegates to connect. For this event, the Executive Lounge was transformed with healthy snacks, welcome drinks, and the signature DoubleTree cookie. It also served as the check-in area, allowing participants extra time to network and get comfortable.
In-Room Experiences
From the moment guests enter their rooms and receive the welcome note and package, to the turn-down service, thoughtful wellness elements for the ‘body, mind, and spirit’ are dispersed throughout. For the ‘body’, guests are provided with a yoga mat, the Hilton pillow menu, a nut snack, and fruits instead of chocolate at turn-down. For the ‘mind’, two different room mist scents and two curated Spotify playlists are available to set the desired mood. Meanwhile, the ‘spirit’ is nurtured through a journaling experience with gratitude prompts.
Wellness Workshops
Invited coaches led sessions to help delegates connect with their inner selves. Hansen Lee conducted a stress-reducing breathwork and movement exercise to invigorate the body after lunch, as well as a sunrise yoga session at the property’s Borneo Courtyard. Alex Tan taught a tool called ‘Disruptive Thinking’ to motivate participants to be their best selves. Eugenie Chan, a certified coach in the scientifically-verified branding tool 23plusone, led a purpose-finding workshop. Coach Sarah Lian provided a sound healing experience. Sustainable, locally-sourced produce was served during breaks and main meals, and the DoubleTree spa provider, Mandara Spa, offered 15-minute massages.
In December 2022, Hilton was once again recognized for its sustainability leadership by Dow Jones Sustainability Indices, the most prestigious rankings for corporate sustainability performance. This marks the sixth consecutive time Hilton has been recognized. Additionally, Hilton was awarded a Gold Medal designation by EcoVadis, the world’s largest and most trusted provider of business sustainability ratings.
Hilton is committed to promoting sustainable practices at MICE events held in their venues, providing greater peace of mind to sustainability advocates, especially as wellness becomes increasingly important. From spa therapy and meditation sessions to nutritious meals, incorporating wellness can enhance events and create a unique and unforgettable experience.
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